Chenega Corporation Service Desk Administrator in Natick, Massachusetts

CHENEGA DECISION SCIENCES, LLC

Company Job Title:

Service Desk Administrator

Clearance:

Secret

Location:

Natick, MA

Reports To:

Service Desk Lead

FLSA Status:

Non-Exempt, Full Time, Regular

Summary:The Service Desk Administrator will support desktop operating systems like Microsoft Windows 7 by diagnosing and correcting problems as well as Diagnose and correct problems on hardware such as personal computers (PCs), printers, scanners, plotters, modems, card readers, PDAs, and other peripherals including the ability to diagnose and correct hardware and/or driver problems, perform upgrades, and install new or replacement hardware.

Essential Duties and Responsibilities:(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position)

  • Support desktop operating systems like Microsoft Windows 7 using the ability to diagnose and correct problems; build new systems using the Army Gold Master (AGM) or the bulk imaging of approved operating systems, baseline software applications, and required security patches; install encryption systems used to protect the data of portable systems such as laptops; and identify and install required drivers.

  • Maintain Active Directory, Group Policies, and Networks to include; adding systems or users, resetting passwords, diagnosing login problems, and identifying the source of a problem as a group policy or network.

  • Install, diagnose and correct problems with desktop software including, but is not limited to; Microsoft Office Professional, Microsoft Outlook, Internet Explorer, Adobe Acrobat Professional, Approve-It, Pure Edge Viewer, WinZip, Tumbleweed Desktop Validator, and Active Client.

  • Establish and troubleshoot network file shares, data protection systems and data backup and data transfer techniques.

  • Ensure systems are configured in accordance with DOD published Security and Technical Information Guides (STIGs).

Non-Essential Duties:Other duties as assigned

Supervisory Responsibilities: NONE

Minimum Qualifications:(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

  • High School or GED is required

  • 1 year or more of Service Desk/Desktop Support or related experience required.

  • Possess Baseline and Full Computing Environment Certifications for IAT-I IAW DoD 8570.01-M and BBP 05-PR-M-0002. The expiration date on certifications must be at least 90 days out from hire date.

  • Secret Clearance required.

Knowledge, Skills and Abilities:

  • Strong communications skills (both written and oral), strong customer service and excellent interpersonal skills, ability to listen and understand what is being described by the end user as well as the ability to explain problem resolutions when necessary.

  • Possess and maintain a valid state operator's license.

  • Ability to occasionally work after hours and/or on-call support.

  • Ability to meet minimum security clearance requirements.

Diversity:

  • Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics:

  • Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment :

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.

  • During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Sexual Orientation/Gender Identity

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program.

M#

Minimum Qualifications:(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

  • High School or GED is required

  • 1 year or more of Service Desk/Desktop Support or related experience required.

  • Possess Baseline and Full Computing Environment Certifications for IAT-I IAW DoD 8570.01-M and BBP 05-PR-M-0002. The expiration date on certifications must be at least 90 days out from hire date.

  • Secret Clearance required.

Job: Information Systems

Organization: Chenega Decision Science (CDS)

Title: Service Desk Administrator

Location: Massachusetts-Natick

Requisition ID: 1700002528