Chenega Corporation Records Manager in Chantilly, Virginia

CHENEGAANALYTIC BUSINESS SOLUTIONS, LLC

Company Job Title:

Records Manager

Clearance:

Background Check

Location:

Chantilly, VA

Reports To:

Deputy Program Manager

FLSA Status:

Exempt, Full Time, Regular

Summary:The Records Manager is an on-site supervisor who will provide management and implement appropriate management systems to assure the quality, reliability, accuracy, and timeliness of all services and products.

Essential Duties and Responsibilities:(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position)

  • Manage workflow, productivity, team members and adhere to all regulatory and contractual requirements.

  • Prepare and revise quality control and review procedures, forms, reports, and manuals.

  • Receive and analyze reports of all quality control activities, shelf-reading work, and independent quality assurance reviews

  • Ensure quality assurance initiatives are being observed at all times.

  • Assess the quality of performance and recommends to customer and Government records staff work areas or activities in need of quality review, based on experience and analysis of existing information.

  • Conduct quality reviews and report results to contract management, customer and Government records staff.

  • Work directly with contract management, customer and the Government records staff to correct procedural and performance deficiencies.

  • Review interfile and refile materials that are returned to the customer due to deficiencies; determines whether problems result from poor performance, inadequate training, or procedural weaknesses; recommends problem solutions to customer, Government records staff and Project Manager.

  • Investigate and resolves specific problems identified in complaints from litigating staff such as the misfiling of documents and the inability to locate particular files.

  • Maintain positive customer relations.

  • Respond to and resolve difficult records management issues.

  • Provide technical advice and assistance to personnel on matters related to sensitive and confidential records.

Non-Essential Duties:

  • Performs special quality studies, as necessary and as requested

  • Other duties as assigned to support business needs.

Supervisory Responsibilities:

  • Plan, organize, direct and guide the activities of team members.

  • Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

  • Hire and fire, training and performance evaluations.

Minimum Qualifications:(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

  • Bachelor’s degree desired; may substitute experience.

  • 3 years of experience with quality control and review techniques for records management or case management activities.

  • Standard word processing, spreadsheet, statistical, and graphics software to produce reports, charts, and graphs.

  • Supervisory experience required.

  • Must possess a valid driver’s license

Knowledge, Skills and Abilities:

  • Ability to discuss and resolve operational problems with professional staff;

  • Ability to plan, organize, and direct projects involving the efforts of several subordinates;

  • Excellent verbal and written English communication skills to be able to correspond with professional staff, read and understand complex sets of procedures and other documentation.

  • Ability to work independently in the design and execution of projects and work cooperatively with members of a team;

  • Demonstrated accuracy and attention to detail;

  • Ability to deal simultaneously and calmly with several crises; to determine the relative importance of each; to recognize important users of the service and to accord to them priority attention; to discern the true nature of problems from imprecise descriptions; and to refer problems to the proper individuals for resolution

Diversity:

  • Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics:

  • Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand and walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. Must have the ability to lift standard FRC boxes, weighing 30 pounds numerous times during the course of a day . Specific vision abilities required by this job include close vision.

Work Environment :

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.

  • During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Sexual Orientation/Gender Identity

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program.

Minimum Qualifications:(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

  • Bachelor’s degree desired; may substitute experience.

  • 3 years of experience with quality control and review techniques for records management or case management activities.

  • Standard word processing, spreadsheet, statistical, and graphics software to produce reports, charts, and graphs.

  • Supervisory experience required.

  • Must possess a valid driver’s license

Job: Site Management

Organization: Chenega Analytic Business Solutions

Title: Records Manager

Location: Virginia-Chantilly

Requisition ID: 1800003126