Chenega Corporation Maint Dispatch Ctr Sup in Lorton, Virginia

CHENEGA TECHNICAL INNOVATIONS, LLC

Company Job Title:

Maintenance Dispatch Center Supervisor

Clearance:

Current CBP Background Investigation (BI)

Location:

Lorton, VA

Reports To:

Operations Manager

FLSA Status:

Exempt, Full-Time, Regular

Summary:

The Maintenance Dispatch Center Supervisor is responsible for supervising a team of Maintenance Dispatch Coordinators. Oversee the coordination support to the Enforcement Technology Equipment Maintenance and Repair Program involving 24/7, 365-day shift operations

Essential Duties and Responsibilities:(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position)

  • Work with various functional areas in evaluating existing processes and identifying process improvement opportunities to drive business results (i.e. cost reductions, operational efficiencies, adequate controls, etc.).

  • Ensure employees in functional areas follow established procedures and generate finished work product under time and budgetary constraints and ensures service yields the expected outcome and meets established goals.

  • Assist in definition of business requirements, analysis of business case, and development of project plans.

  • Anticipate problems and work to mitigate risks.

  • Interface with contract managers and customers.

  • Receive and prioritize service calls for assistance from various field activities and dispatch to technicians / vendors for repair.

  • Perform analysis of ETP database for accuracy and follow-up of existing and historical trouble calls.

  • Provide reports on ETP Helpdesk maintenance, inventory and supply chain activities.

  • Coordinate with multiple third-party vendors for quality and timely repairs activities.

  • Review and submit Operational Status Reports.

  • Oversee a team of Maintenance Dispatch Coordinators.

  • Manage and coordinate the operations center personnel work schedule.

Non-Essential Duties:

  • Work special high priority tasks as assigned.

  • Other duties as assigned to support the needs of the customer/client.

Supervisory Responsibilities:

  • Responsible for the overall direction, development and evaluation of twelve team members by carrying out supervisory responsibilities in accordance with company policies and procedures and applicable laws.

  • Supervises, schedules, trains, mentors and assists staff and makes recommendations. Provides guidance for professional development.

  • Responsible for subordinate employees’ performance reviews.

Minimum Qualifications:(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

  • Bachelor’s Degree in Operations Management or related discipline.

  • Equivalent combination of education and experience may be substituted.

  • 3 years related maintenance support experience preferably in large scale contracting environment.

  • CBP Background Investigation (BI) required.

Knowledge, Skills and Abilities:

  • Ability to plan, organize, schedule and direct varied programs and tasks involved within the daily activities of contract.

  • Ability to work nights, weekends and Holidays as required

  • Demonstrated project management skills

  • Critical thinking and problem-solving skills, strong work ethic, ability to be a self-starter, and the desire to work and succeed in a rigorous and challenging dynamic business environment

  • Microsoft Word, Excel, PowerPoint at intermediate level.

  • Microsoft Project desired.

Diversity:

  • Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics:

  • Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.

  • During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Sexual Orientation/Gender Identity

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program.

Minimum Qualifications:(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

  • Bachelor’s Degree in Operations Management or related discipline.

  • Equivalent combination of education and experience may be substituted.

  • 3 years related maintenance support experience preferably in large scale contracting environment.

  • CBP Background Investigation (BI) required.

Job: Maintenance Mgmt

Organization: Chenega Technical Innovations

Title: Maint Dispatch Ctr Sup

Location: Virginia-Lorton

Requisition ID: 1800001603