Chenega Corporation MPS Support Technician in Rockville, Maryland

CHENEGA LOGISTICS, LLC

Company Job Title:

Manage Print Service (MPS) Support Technician

Clearance:

Secret Clearance

Location:

Rockville, MD

Reports To:

Director of Operations

FLSA Status:

Exempt, Full Time, Regular

Summary:TheManage Print Service (MPS) Support Technician will provide service support for multi-functional devices at the Nuclear Regulatory Commission (NRC).

Essential Duties and Responsibilities:(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position)

· Perform the full range of maintenance on assigned products; including repair, on-site troubleshooting, installation, removal, retrofit, preventative maintenance activities, and customer call assistance on Multi-Function Devices.

· Provide timely and courteous service with minimal support from other personnel. Observe all service call procedures including preliminary notification to the customer of call receipt with an Estimated Time of Arrival (ETA) whenever possible.

· Replace toner in MFD’s when required

· Replace any call reports from the Help Desk and to manage the process through to resolution and close out.

· Undertake first line maintenance on MFD’s where possible

  • To be first point of contact when printer issues are raised.

  • To liaise with the Project Manager to ensure that all reporting is completed on a monthly and quarterly basis per NRC requirements.

  • Ensure that all toner replacement orders are managed effectively.

  • Build a positive relationship with the relevant heads of business.

  • To be aware of all necessary NRC quality standards and performance measures and ensure they are adhered to.

· Provide Training to NRC staff as required.

Non-Essential Duties:Other duties as assigned

Supervisory Responsibilities:None

Minimum Qualifications:(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

· A Certificate or Diploma from a recognized Technical School, or College in the Field of Electronics, Electrical Repair, Reprographics, or a related field. Three (3) or more years of related field experience as a technician may be substituted for the certificate/diploma. Experience to include:

o Field experience as a technician working with business technology such as PCs, network connected printers and networked equipment. A or N certified is a plus.

o Experience or formal training in AC-DC electrical/electronics required.

· Must possess a valid driver’s license.

· Secret Clearance Required.

· NRC IT II Clearance is favorable.

Knowledge, Skills and Abilities:

· Functional knowledge of light industrial electricity and digital electronics and use of digital multi-meter.

· Knowledge of Microsoft Operating Systems Windows and Microsoft Office Applications (Word, Excel). The position also requires using the PC/wireless devices for data entry, troubleshooting, and web access. Skills demonstration required in IE Navigation, File saves and moves, Internet connectivity.

· Excellent customer service skills with a high level of professionalism.

· Ability to work during assigned work day(s) and work overtime on an occasional basis.

· Strong attention to detail, ability to manage multiple tasks and work independently and/or on a team with minimal supervision.

· Must have excellent writing and verbal skills with the ability to communicate effectively.

· Ability to travel as required.

· Ability to obtain NRC IT II Clearance

Diversity:

· Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics:

· Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Physical Demands:

· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment:

· The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

· The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.

· During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Sexual Orientation/Gender Identity

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program.

Minimum Qualifications:(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

· A Certificate or Diploma from a recognized Technical School, or College in the Field of Electronics, Electrical Repair, Reprographics, or a related field. Three (3) or more years of related field experience as a technician may be substituted for the certificate/diploma. Experience to include:

o Field experience as a technician working with business technology such as PCs, network connected printers and networked equipment. A or N certified is a plus.

o Experience or formal training in AC-DC electrical/electronics required.

· Must possess a valid driver’s license.

· Secret Clearance Required.

· NRC IT II Clearance is favorable.

Job: Computer Operations

Organization: Chenega Logistics

Title: MPS Support Technician

Location: Maryland-Rockville

Requisition ID: 1800000791