Chenega Corporation Help Desk Support, Mid in St. Louis, Missouri

NJVC

Company Job Title:

Help Desk Support, Mid

Clearance:

TS/SCI

Location:

St. Louis, MO

Reports To:

Enterprise Management Lead

FLSA Status:

Exempt, Full Time, Regular

Summary:

The Help Desk Support, Mid will support the ITEMS EM/CSS program as an Enterprise Watch Support specialist

Essential Duties and Responsibilities:(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position)

  • Provide technical assistance and support for Enterprise Watch services

  • and provide technical assistance and support for Workflow Management services

  • Maintain documentation and SOPs

  • Monitor and support ticket workflows

  • Review, assign, reconcile and support the management of tickets throughout their lifecycle

  • Help coordinate with IT service providers and communicates outages and plans for recovery

  • Monitor operational activities of all cells to maintain centralized situational

awareness of the overall health of NGA IT services

  • Communicate the status and any incidents or concerns to ESC staff and other stakeholders

  • Help coordinate with impacted mission partners and communicates outages and plans for recovery

Non-Essential Duties:

  • Other duties as assigned

Supervisory Responsibilities:

  • NONE

Minimum Qualifications:(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

  • High School Diploma/GED and 3 years Help Desk experienceORBachelor's degree and 1 year of Help Desk experience

  • IAM I: CAP, GSLC, Security CE

  • Service Desk, Customer Support or Command and Control experience

  • Must be able to work Panama Shift: 6pm-6am

  • TS/SCI clearance required

Knowledge, Skills and Abilities:

  • Briefing Skills

  • Technical Writing Skills

Diversity:

  • Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics:

  • Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.

  • During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Sexual Orientation/Gender Identity

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program.

Minimum Qualifications:(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

  • High School Diploma/GED and 3 years Help Desk experienceORBachelor's degree and 1 year of Help Desk experience

  • IAM I: CAP, GSLC, Security CE

  • Service Desk, Customer Support or Command and Control experience

  • Must be able to work Panama Shift: 6pm-6am

  • TS/SCI clearance required

Job: Systems Administration

Organization: NJVC

Title: Help Desk Support, Mid

Location: Missouri-St. Louis

Requisition ID: 1800001553